Industry
Technology
Employees
82
Headquarters
Bozeman, MT
HR Leader
Chelsey Patton, Director of HR
HR Challenge
Finding Additional Administrative Support
Results
Chelsey Saved 10-15 Hours/Week with Bennie
About Schedulicity
Empowering Entrepreneurs
Schedulicity is a booking platform for service-based, local businesses. They serve over 50 industries from the barbershop to the ballroom dancing hall. With over 117 million appointments set, Schedulicity is helping entrepreneurs thrive in their business. The world has changed since they started, but their mission has not — to help our community of businesses become successful entrepreneurs.
Meet Chelsey, Director of HR
With a diverse background in customer service, operations, eCommerce, and finance, Chelsey developed a strong understanding of various departments, which helped her become successful in human resources. She built Schedulicity’s HR department from the ground up, implementing and managing all HR related functions for the organization.
Outside of Schedulicity, Chelsey consults executive teams on strategic HR planning and employee relations, serving as a link between leadership and employees.
HR Challenges
Chelsey Needed Administrative Support
Better Benefits for Better Recruiting & Retention
Bozeman quickly became a tech hub, and Chelsey struggled to get prioritization from her benefits broker during the early years at Schedulicity. The benefits offering needed to be more competitive for recruitment and retention. Before entering into large group benefits, Chelsey changed her benefits broker in hopes of an upgrade.
Chelsey Was Managing Benefits Plans on her Own
“Our new broker was more attentive but still lacked the administrative support we needed.” Many tech start-ups under 100 employees will keep their HR team small, so having a broker who owns the entire employee benefits portion can truly be an extension of their team.
Our previous broker was really hands-off, and there was a lot of money left on the table when it came to managing our benefits. Being a one-person HR team, I needed the extra support, and I wasn’t getting it.
Chelsey decided to change brokers one last time, in search of the missing administrative piece, but she needed to convince the c-suite to hire Bennie.
Bennie’s Job Duties
Wellness Support
“Bennie introduced a wellness credit of $4,000 we had available to us, and I had no idea it existed.”
Employee Support
“We sent a procedure issue over to Ask Bennie and they helped us navigate the billing codes.”
Proactive Benefits Consulting
"The responsiveness and support has been great.”
Wellness Support
“Bennie introduced a wellness credit of $4,000 we had available to us, and I had no idea it existed.”
How to Improve the Wellness Plan at Schedulicity:
Bennie helped Chelsey understand how to improve the wellness plan at Schedulicity. Resources included reimbursed gym memberships, nutrition events, flu shots, meditation, yoga, and more.
“There were various options and packages that were laid out beautifully. For example, Bennie introduced a wellness credit of $4,000 we had available to us, and I had no idea it existed. They provided me with a tangible presentation, where I could show our CFO the strategies for efficiency and saving.”
Employee Support
“We sent a procedure issue over to Ask Bennie and they helped us navigate the billing codes.”
Bennie Introduced On-Demand Employee Support:
Our Ask Bennie service allows Schedulicity’s employees to ask any benefits-related question, anytime, via our mobile app.
“We had our medical carrier tell an employee that three of their medical procedures would not be covered. We sent the issue over to Ask Bennie and they helped us navigate the billing codes. Two out of three of the procedures were covered, and I didn’t have to do anything.”
Proactive Benefits Consulting
"The responsiveness and support has been great.”
Providing Proactive Benefits Consulting:
Bennie offers intentional, quarterly touchpoints to develop and manage Schedulicity’s benefit plan. For the first time, Chelsey can hand over the benefits portion of her job and focus on more strategic initiatives.
“The responsiveness and support has been great. Even if they don’t know something, they admit it, find the right information, and follow up.”
A Valued Partnership between Schedulicity and Bennie
An Extended Team with Bennie
We asked Chelsey what kind of advice she would give another growing technology company, should they be evaluating Bennie as a broker.
“I would tell them that Bennie is literally an extension of the HR department. You don’t see more HR employees hired until after 100 employees, typically, so you are acting as all branches. If you work with Bennie, you get someone to help you navigate the benefits portion of your job.”
Not only did Bennie save Chelsey about 10-15 hours per week on benefits related tasks, “They took their job beyond what I was expecting. You can save money and improve the employee experience. I haven’t even had a chance to wrap my head around the partnerships that Bennie has, who can bring value to my employees down the road.